YOUR PET PLACE

Privacy Policy

Effective Date: April 22, 2026

1. INTRODUCTION

Welcome to YOUR PET PLACE PTE. LTD. (“we,” “us,” “our,” or the “Company”). We operate the e-commerce website located at www.yourpetplacestore.com (the “Site”). We are dedicated to protecting your personal data and your privacy in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable global data protection standards.

This Privacy Policy outlines how we collect, use, process, and disclose your personal data when you visit our Site, purchase pet products, or interact with our services. By using our Site, you consent to the data practices described in this policy.

2. DATA WE COLLECT

We collect personal data that you voluntarily provide to us and data that is collected automatically through your interaction with the Site.

A. Information You Provide to Us

  • Identity Data: Name, date of birth, and gender.
  • Contact Data: Billing address, delivery address, email address (unforgettable@yourpetplacestore.com for our records), and phone number (+65 69877505).
  • Pet Profile Data: Information about your pets (name, breed, age, health requirements) to provide personalized recommendations.
  • Financial Data: Payment card details and billing information (processed securely through third-party payment gateways like Stripe or PayPal).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

B. Automatically Collected Data

  • Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.

3. PURPOSES OF DATA PROCESSING

In compliance with PDPA, we process your personal data for the following legal and business purposes:

  • Fulfillment of Orders: To process your purchase, arrange delivery to your specified location, and provide order status updates.
  • Account Management: To manage your registered account and provide a personalized shopping experience.
  • Customer Support: To respond to your inquiries, feedback, or complaints via our contact channels.
  • Marketing & Promotions: To send you newsletters and promotional offers regarding our pet products (only if you have provided explicit opt-in consent).
  • Safety & Security: To protect our website from fraud, abuse, and security threats.
  • Legal Compliance: To comply with tax, accounting, and anti-money laundering regulations in Singapore.

4. DISCLOSURE OF PERSONAL DATA

We may share your personal data with selected third parties to facilitate our services:

  • Logistics Partners: To deliver your pet supplies to the correct address.
  • Payment Processors: To ensure secure and encrypted financial transactions.
  • IT Service Providers: Including hosting services and website analytics (e.g., Google Analytics).
  • Professional Advisors: Including lawyers, auditors, and insurers based in Singapore.
  • Government Authorities: When required by the laws of Singapore or to prevent harm to our users or the public.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. INTERNATIONAL DATA TRANSFERS

As we operate an e-commerce platform, your data may be processed on servers located outside of Singapore. When we transfer your personal data out of Singapore, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:

  • The country has data protection laws that are comparable to the Singapore PDPA.
  • We use specific contracts approved by the relevant authorities which give personal data the same protection it has in Singapore.

6. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of certain parts of the Site.

7. DATA SECURITY

We have implemented robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to employees and partners who have a genuine business need to know.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, transaction-related data is kept for at least 7 years in accordance with Singapore tax laws.

9. YOUR RIGHTS (PDPA COMPLIANCE)

Under the Singapore PDPA, you have specific rights regarding your data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Right to Portability: You may request that we transfer your data to another organization.

To exercise these rights, please contact our Data Protection Officer at the email address provided below.

10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective Date” at the top of this page will be updated accordingly.

13. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer (DPO) at:

YOUR PET PLACE PTE. LTD.

  • Address: 6 Meyappa Chettiar Road, #15-08, The Poiz Residences, Singapore 358454
  • Email: unforgettable@yourpetplacestore.com
  • Phone: +65 69877505
  • Website: www.yourpetplacestore.com