YOUR PET PLACE

Terms of Service

Effective Date: April 22, 2026

1. OVERVIEW

This website (yourpetplacestore.com) is operated by YOUR PET PLACE PTE. LTD. (hereinafter referred to as “the Company,” “we,” “us,” or “our”). Throughout the site, these terms govern your use of our Service, including all information, tools, and products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

PLEASE READ THESE TERMS CAREFULLY. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

2. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence (18 years of age in Singapore).

You may not use our pet products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

4. ACCURACY AND PET-SPECIFIC DISCLAIMERS

  • Information Accuracy: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions (especially medical or dietary decisions for pets) without consulting primary, more accurate, or more professional sources (e.g., a licensed Veterinarian).
  • Pet Health Disclaimer: Any information provided regarding pet health, nutrition, or behavior is for educational purposes only. It is not a substitute for professional veterinary advice, diagnosis, or treatment.
  • Product Suitability: You are responsible for ensuring that any pet food, treats, or toys purchased are suitable for your pet’s specific breed, age, and health condition. YOUR PET PLACE PTE. LTD. is not liable for allergic reactions or injuries caused by improper use of products.

5. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6. PRODUCTS AND SERVICES

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund and Returns Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.
TIGHT RESTRICTIONS: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases.

8. THIRD-PARTY LINKS AND TOOLS

We may provide you with access to third-party tools (such as shipment trackers) which we neither monitor nor have any control over.
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials.

9. USER COMMENTS AND FEEDBACK

If you send us creative ideas, suggestions, proposals, or other materials (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute those comments. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

11. PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall YOUR PET PLACE PTE. LTD., our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or any similar damages arising from your use of the service or products.

13. INDEMNIFICATION

You agree to indemnify and hold harmless YOUR PET PLACE PTE. LTD. from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

14. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

15. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising shall be resolved exclusively in the courts of Singapore.

16. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

YOUR PET PLACE PTE. LTD.

  • Address: 6 Meyappa Chettiar Road, #15-08, The Poiz Residences, Singapore 358454
  • Email: unforgettable@yourpetplacestore.com
  • Phone: +65 69877505
  • Website: yourpetplacestore.com